The message

Dear Customer,

We would like to inform that a service break will take place between October 31st 2020 8:30 PM and November 1st 2020 8:30 PM that will affect the databases of our IT systems. It includes both the Parcel Locker service system as well as our logistic system. The aim of these changes is to further increase the reliability of our systems as well as the convenience of our Customers.

Please carefully read the list below that covers all the results of the mentioned service works. It will allow you to properly prepare and adjusts to the temporary inconveniences.

APM system:

It will be possible:

  • For Customers integrated through flat files (offline integration) it will be possible to manifest shipments, but they will be created in the system after the end of the service window;
  • The label validity period will be extended by the service window break;
  • The validity period of collection for parcels placed in the APMs will be extended by the service window break;
  • The return code validity period will be extended by the service window break;
  • It will be possible to collect parcels placed in APMs (using pickup code or QR code);
  • It will be possible to collect the parcel from APM using the mobile application (with the exception of a 30 minute break at 11:00 PM on October 31st). After pickup of parcel, the status will still show "Ready for pickup". The status will update to "Picked up" after restarting the system. After attempt of reopen the locker, the Customer will receive a message that the package cannot be found;
  • InPost Weekend Parcel service will be provided according to special schedule. More details in a separate e-mail.

It will not be possible:

  • It will not be possible to create parcels to APMs and parcel collection points (POP/PaczkoPunkt);
  • It will not be possible to place parcels in APMs during the maintenance window;
  • It will not be possible to create and pay for APM parcels through ShipX (APIX);
  • It will not be possible to create and pay for shipments nor generate parcel labels through the Quick Send service (Szybkie Nadania);
  • The Weekend Parcel service will be unavailable;
  • It will not be possible to create shipments based on the Quick Returns service (Szybkie Zwroty);
  • It will not be possible to generate return codes for Allegro shipments;
  • SMS / e-mail messages regarding pickup codes for packages, pickup points etc., will not be sent to customers. All messages will be sent after the end of the break;
  • Shipment statuses will not be updated on the website and on other platforms such as: InPost Mobile application and WebTrucker. After the break is over, the statuses will be updated;
  • It will not be possible to pay for cash on delivery parcels via PayByLink and to pay for cash on delivery parcels in APMs;
  • It will not be possible to redirect shipments;
  • New packages will not be placed in APMs / PUDO points;
  • The eUrząd service will not work;
  • The Lodówkomaty service will not work;

Logistic system:

It will be possible:

  • An integration form will be available for customers at inpost.pl website;

It will not be possible:

  • It will not be possible to create and pay for shipments nor generate labels for parcels via API and WebTrucker – http://kurier.inpost.pl;
  • It will not be possible to create and pay for shipments nor generate labels for parcels via ShipX (APIX);
  • There will be no redirection of courier packages;
  • Shipment statuses will not be updated on the website and on other platforms such as: Allegro, mobile application and WebTrucker. After the break is over, the statuses will be updated;
  • The InPost Helpline will not be available;
  • Complaint form will not be available for customers on the inpost.pl website;

ShipX

  • In order to ensure up-to-date information about the list of Parcel Lockers retrieved based on APIX, Customers using APIX have to update (buffer) this list before the maintenance break. In case of an attempt to update the Parcel Locker list during the service break an http: 404 or 503 error will be returned;
  • It will not be possible to check the status of a shipment at the inpost.pl website;

InPost Mobile

  • The mobile app will be unavailable for 30 minutes (it will not be possible to log-in or remotely pick-up the parcel through the mobile app) between 11:00 PM and 11:30 PM (Saturday, October 31st). The app will operate in an offline mode. The user will not be automatically logged out and will be able to check previously downloaded data such as the QR code or pick-up code. During the unavailability, an attempt to remotely open a locker will return the error with a general communique ‘Something went wrong… try again in a while’.;

inpost.pl / Szybkiezwroty.pl / Szybkienadania.pl

  • 15 minute break in the functioning of the websites within the 11:00 PM - 11:30 PM window (Saturday, October 31st)

Thank you for your understanding. We apologize for any inconvenience caused.

Best regards,

InPost Team