Make a complaint

Type of the reporting person
Contact details
Data of the shipment the complaint is concerned with
Please provide 24-digit number of the shipment or 10-digit return code (code obtained from szybkiezwroty.pl or Allegro site).
Date sent
Sender's data
Providing the customer/payer number will speed up the complaint process.
For cross-border package enter 00-000
Addressee's data
For a cross-border package enter 00-000
Complaint details
Dear Customer, here you can attach your evidence related to the service the complaint is concerned with.
Appendices
    Maximum attachment size cannot exceed 3MB. The name cannot contain space and Polish diacritic marks.
      Maximum attachment size cannot exceed 3MB. The name cannot contain space and Polish diacritic marks.
        Maximum attachment size cannot exceed 3MB. The name cannot contain space and Polish diacritic marks.

        The Controller of the above given personal data is InPost Paczkomaty Sp z o.o., having its registered office in Krakow, at ul. Wielicka 28.

        The provided personal data are processed for the time necessary to examine this complaint and motion and, after this time, for a period not longer than the limitation period of possible claims under the submitted complaint, resulting from commonly binding legal regulations.

        The provision of your data is voluntary, but is necessary to process (handle) the aforementioned notification. You have the right to request access to your personal data, correct, remove or restrict the processing of them and the right to object to the processing and the right to transfer your data, the right to be forgotten and to file a complaint to the supervisory body.

        In any cases concerning personal data protection, please contact the data protection officer writing to the e-mail address: dane_osobowe@grupainteger.pl.

        The detailed information on the principles and the way of processing your personal data is available at: https://inpost.pl/privacy-policy.