Our Sustainability Strategy

We want to amaze people by using the potential of technology for the benefit of the planet.

We want to amaze people by using the potential of technology for the benefit of the planet.

We want to use the potential of technology to shape a new, more sustainable reality together.

We want our creativity and innovation to power the lifestyle of the future, change cities, counteract climate change, and drive people and businesses.

For years, we have been taking key actions on many important social and environmental issues. We do not start from scratch: we have the most sustainable business model, which is appreciated by both our customers and business partners. We support the professional activity of women and the achievements of athletes. We implement solutions reducing CO2 emissions and improve the efficiency of logistics. We have created a comprehensive Sustainable Development Strategy to provide a framework for our activities and to set clear goals for the future. These are not only the structural programs and initiatives that we intend to implement, but also the development of our corporate governance concept, which will shape our relations with external and internal stakeholders.

What are we doing?

We redefine the e-commerce industry.

We are an essential element in the value chains of key brands. Thanks to our attractive offer addressed to customers and business partners, we contribute to the creation of a new market, as well as guarantee a greater variety of products, convenience, and time savings.

The innovation of the InPost Group is to support the green transformation.

We understand our role in the face of the climate crisis. The carbon footprint of each parcel delivered to one of our Parcel Lockers is up to 75% lower than that of a parcel delivered traditionally to a home address. We do not stop there. We were one of the first companies on the Polish market to join the Science Based Targets initiative (SBTi). We intend to achieve full climate neutrality by 2040 and within 5 years we will fully close the cycle of raw materials in our own operations.

We define customer experience on the so-called final mile.

We already have 16,000 parcel lockers in Poland, 3,000 in the UK and the first 300 in France. We exert influence on a huge scale and thus have a comensurate potential for good. We want innovation to become a distinctive feature of the InPost Group in all markets in which we operate. We are aware that when it comes to combating climate change, a lot depends on the involvement of customers and building appropriate habits, which is why we want to educate and inspire customers and our business partners.

Pillars of InPost Group's ESG Strategy

The ESG strategy of the InPost Group is embedded to our business strategy and, at the same time, a contribution to the implementation of the global Sustainable Development Goals (SDGs) set by the United Nations in the 2030 Agenda.

This strategy is based on three pillars that are crucial for us, both from the perspective of our operations and the actual impact on the environment. We have always been focused on our customers and we know that the strength of our growth lies in our employees and business partners. Thus, customers, the planet, and our partners are the basis of our strategy, while the commitments made within it respond to the challenges and needs that are key for each of these stakeholder groups. Most importantly, all commitments come together to ensure stable and sustainable growth.

The comprehensiveness of our ESG strategy makes it a key tool to strengthen the integration of the InPost Group in all markets in which it operates.

We change

the lifestyle of the future

We provide

emission free e-commerce shipping

We motivate

employees and business partners

We change the lifestyle of the future
We change
the lifestyle of the future
  • 81% of consumers declare that they would be more likely to buy a given brand if it would allow for the recycling of its packaging or the entire product
  • 68% of older consumers believe that buying through e-commerce is easy

People are at the heart of our business. It is for them that we want to become better every day.

We leverage the potential of technology to give everyone the opportunity to enter a sustainable future today. At the reach of your hand. For everyone. We create new solutions and transform the reality that surrounds us, because we believe that technology will allow us to become increasingly effective and make our clients' lives simpler and more comfortable.

We inspire others with our vision. We gather people similar to us, with vision, passion, and commitment, looking for new challenges. Together, we break down barriers and strengthen local communities to build new cities together.

Goals by 2026:
  1. Introduction of a minimum of two solutions per year to support sustainable consumer practices
  2. InPost is the customers' first choice (NPS leader in individual markets)
  3. 2 million participants in social engagement programmes affected by positive change
Zmieniamy styl życia przyszłości
We provide
emission free e-commerce shipping
  • 81% of people worldwide are worried about climate change
  • 86% expect business to take an active role in fighting the climate crisis

The amazing thing about technology is its ability to constantly improve. Its continuous improvement and optimization allow for setting ambitious goals even in such a complex area as stopping climate change and adapting to the climate.

Technology allows us to minimize, or even reduce, and at the same time to transform and give new meanings. We use these opposing forces to face the challenge of decarbonising and closing the raw materials cycle. Wherever we are, we change our reality to ensure that our presence is climate neutral. We redefine the meaning of products and materials - we give them a second life. This way, we not only protect the planet, but also care for our common quality of life.

In the strategy, we emphasize our desire to develop the company without having a negative impact on the environment:

  • as part of the InPost Green City program, which is present in 21 cities, we take initiatives to minimize our impact on the environment (e.g. we install air quality sensors, successively transition to an electric vehicle fleet);
  • thanks to the Parcel Locker delivery business model, our growth contributes to the reduction of the carbon footprint compared to traditional courier deliveries by up to 75%
  • our ambition is to achieve full climate neutrality in all markets in which we operate.
Goals by 2026:
  1. Climate neutrality by 2025 (Scope 1 and 2) and total neutrality by 2040 (Scope 1, 2, and 3)
  2. We declare to be NET ZERO until 2040 in scopes 1,2 and 3 in accordance with SBTi
  3. By 2024, 100% of packaging in in-house operations will be made from recyclable materials
We motivate employees and business partners
We motivate employees
and business partners
  • 72% of Generation Z say they will not work for a company they consider unsustainable

If we want to change our world, we must first change people. Provide them with knowledge, competence, faith in their skills, and the energy to share their experience with others. This applies to us, as well as to our business partners. We want to create and grow with them. We want to look for innovations and ideas together and exchange knowledge. Diversity is a power of change, while technology allows us all to be closer and work better.

Every day we draw upon openness and readiness to take up new challenges and cross borders. We develop as people and as companies. Together we amaze the world.

We set the goal of transforming the scale of our impact and the multiplicity of relationships with employees and business partners into the main driving force of our business:

  • we plan to create development and cooperation programs for employees and business partners, including couriers, so as to strengthen our bonds and respond to the challenges of the labour market;
  • our goal is to increase the satisfaction of our employees and business partners, because their skills and commitment translate directly into the position of the InPost Group.
Goals by 2026:
  1. Employee involvement not lower than 50% (according to Kincentric methodology)
  2. We will employ 1,000 employees and couriers as a result of the implementation of programs of equalizing opportunities on the labor market
  3. We create a workplace that thrives on diversity. Strong support for gender equality is a foundation for our growth (30% of the Management Board and N-1 of the InPost Group are women by 2026)

UN Sustainable Development Goals

UN Sustainable Development Goals

As we want to contribute to the ongoing global transformation towards a sustainable and equal future for all, our strategy relates to the United Nations Sustainable Development Goals (SDGs).

These goals are an urgent call to action for all countries - developed and developing - to stand together to fight for a better future in a global partnership.

As part of the strategy, we have identified areas in which we can have a real impact and use our strengths and experience to create solutions and build programs supporting, among others, combating climate change, gender equality, improving the quality of life in cities, or combating the geographical exclusion of rural areas.

Best practices of Sustainable Development Goals (ESG)

We implement various initiatives for the environment:

  • we were the first on the market to introduce a test of environmentally friendly reusable packaging for e-commerce (together with MODIVO, a fashion e-commerce platform of the company eobuwie.pl, belonging to the CCC group)
  • we run a unique InPost Green City program, in which we minimize our carbon footprint in the largest Polish cities in cooperation with local governments
  • we install air quality sensors on Parcel Lockers
  • we take part in cleaning actions in Polish mountains and the Baltic Sea
  • we are intensively expanding our electric fleet and a network of EV chargers located near Parcel Lockers
  • we invest in renewable energy
  • we introduce "green" standards in cooperation with business partners
  • we have introduced recycled packaging, incl. some with the Blue Angel certificate

We create social value:

  • we introduce amenities for people with limited mobility in Parcel Lockers
  • we support the collection of shoes for the homeless
  • we support women in business
  • we run mental health awareness campaigns for our employees
  • we care about the health of our employees through prevention

We are transparent:

  • we have made public all the policies and codes that govern the work and management of the InPost Group (from anti-corruption and anti-money laundering policies to the employee ethics code)
  • we continually train our employees in the field of Compliance, we strive to ensure that our working environment is friendly to everyonewe submit to ESG ratings and continuously improve our performance we want to be a model of corporate governance for other companies
  • UN Global Compact - the world's largest initiative bringing together companies and institutions active in the field of sustainable development.

Our Partnerships

UN Global Compact - the largest global initiative bringing together companies and institutions actively operating in the field of sustainable development. Since its inception in 2000 by the UN Secretary General, it currently has over 10,000 members from all over the world.

Science Based Targets (SBTi) - this widely recognized platform for climate neutrality was created at the initiative of CDP, the UN Global Compact, WWF, and the World Resources Institute (WRI). It sets out a scientific methodology and standardized approach to decarbonization.

EVCOM - part of the "EVE" program (voluntary environmental commitments) implemented in France with the support of the Ministry of the Environment. The initiative brings together companies involved in the organization and transport of goods, setting ambitious goals for the reduction of greenhouse gas (GHG) emissions.

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