Frequently Asked Questions

How do I collect a shipment from a Parcel Locker?

When shopping on-line, choose Parcel Locker delivery. Enter your phone number and e-mail address and select the Parcel Locker which is in the most convenient location for you.

The list of Parcel Lockers can be found on the Find Parcel Locker website.

Method 1: Collect using the InPost Mobile application

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How to extend the deadline for collecting a parcel from a Parcel Locker

Send a special text message and get additional 48 hours to collect the shipment from a Parcel Locker or at a Parcel Service Point.

If there are fewer than 12 hours left to collect the package and you already know that you will not be able to collect it within that time, you can extend the time it will wait at a Parcel Locker or InPost Parcel Service Point by additional 48 hours. To extend the pickup deadline, proceed as follows:

1) Make sure that 36 hours have passed since the shipment was placed in the Parcel Locker or Parcel Service Point.

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How do I send a shipment directly from a Parcel Locker?

Shipments meant for Lockers can be sent through Fast Shipments or the Parcel Manager.

You can also go to one of our Parcel Lockers and send the shipment directly from there. The process is very easy. To do this, you must first have cell phone numbers - both yours and the recipient’s - and an email address. Before going to the parcel locker, you should also know the number of the receiving parcel locker.

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