Contact and help

Charged according to your mobile plan

Helpline

+48 722 444 000 +48 746 600 000

Available on
monday – friday 7:00–22:00
saturday 8:00–20:00
sundays 8:00 - 18:00
holidays 8:00 - 16:00


Correspondence address
NIP: 6793108059
InPost sp. z o.o.
EQUAL BUSINESS PARK Budynek B
ul. Wielicka 28, 30-552 Kraków

Warsaw Office
X20
ul. Czerniakowska 87A, 00-718 Warszawa

Data Protection Officer
Paweł Mościcki
dane_osobowe@inpost.pl

Frequently Asked Questions

What is an App Parcel Locker?

The App Parcel Locker is yet another type of device allowing you to send and receive parcels. An App Parcel Locker has all the functionalities of a classic Parcel Locker. It is distinguished by the lack of a large touch screen; the messages are displayed on a small panel. The Parcel Locker is also equipped with a code scanner.

The App Parcel Locker is more eco-friendly. As it doesn't have a typical large screen and has fewer components, it uses less energy.  

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How to change the size of the returned parcel in the App Parcel Locker during the return process?

If you are using the InPost Mobile app, you must break of the return process in the app and then close the locker.  Next, you need to once again click "Open the box remotely" in the application and select the correct locker size in the following steps.

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How to pick up a parcel from an App Parcel Locker?

If you are using the InPost Mobile application just open the locker remotely or scan the QR code with the device's scanner.

If using e-mail communication, scan the QR code contained in the message using the App Parcel Locker's scanner.

Find out more

Correspondence address
NIP: 6793108059
InPost sp. z o.o.
EQUAL BUSINESS PARK Budynek B
ul. Wielicka 28, 30-552 Kraków

Warsaw Office
X20
ul. Czerniakowska 87A, 00-718 Warszawa

Data Protection Officer
Paweł Mościcki
dane_osobowe@inpost.pl