Contact and help

Charged according to your mobile plan

Helpline

722 444 000 746 600 000

Available on
monday – friday 7:00–22:00
saturday 8:00–20:00
sundays 8:00 - 18:00 (Parcel Lockers only)
holidays 8:00 - 16:00 (Parcel Lockers only)


Correspondence address
NIP: 6793108059
InPost sp. z o.o.
EQUAL BUSINESS PARK Budynek B
ul. Wielicka 28, 30-552 Kraków

Warsaw Office
NEOPARK
ul. Cybernetyki 10, 02-677 Warszawa

Frequently Asked Questions

How do I place an order for shipment pickup with a change of pickup location in the WebTrucker application?

Log in to the WebTrucker system using your email address and password. From the Order courier pickup menu choose the option Order a courier option. Select a Local Office from the list, and if necessary, change the customer's details by clicking Change and providing the details for the person the courier should contact. Enter the details of the new pickup location and complete the fields relevant to the shipment. Finally, confirm the data by clicking Order Pickups.

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How to prepare labels for the Courier Standard service in the WebTrucker application

Log in to the WebTrucker system using your email address and password. From the Add shipment menu, select Add courier shipment. In the next step, select the payer (note: check if you have more than one). Then enter the recipient's and sender's details (the latter are filled in by default - check that they do not require any change). Complete the details of the shipment as well. Choose the Courier Standard  service and optional additional services.

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How do I prepare a label with a change to the Sender’s data in the WebTrucker application?

Log in to the WebTrucker system using your email address and password. From the Add shipment menu, select Add courier shipment. Then select the payer (note: check if you have more than one) and enter new sender and recipient details. In the section Sender choose the option Change and provide new sender address. In the next step, complete the shipment details, and choose the service and optional additional services. Confirm the information by clicking Save or Save and print.

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Correspondence address
NIP: 6793108059
InPost sp. z o.o.
EQUAL BUSINESS PARK Budynek B
ul. Wielicka 28, 30-552 Kraków

Warsaw Office
NEOPARK
ul. Cybernetyki 10, 02-677 Warszawa