InPost with ISO 9001:2018 for postal and courier services
1 March 2016
In 2016, the company intends to implement ISO to the 9001:2015 standard, which introduces new quality management standards based on a robust risk analysis and increases accountability of top management. In addition, this year InPost also plans to obtain environmental management certification in accordance with ISO 14001:2015.
"ISO standards are international and prestigious standards - in order to obtain these certificates, certain requirements must be met that demonstrate the highest quality of particular aspects of the business. For InPost, the priority is to implement solutions that allow both the effective management of the company and the effective response to the dynamically changing needs of customers. We are constantly working to raise the standard of the services we provide, as evidenced by the obtaining of successive certificates confirming compliance with the operation of global standards. Meeting quality and environmental standards, as well as those directly related to road safety, are of particular importance to us." - Sebastian Anioł, CEO of InPost S.A., comments.
The company has also started work on the implementation of the Road Safety Management System - ISO 39001 - the certification of which should be finalised in 2017. In addition, the company's human capital department is working on formalising social policies and responsibilities. This will be done in accordance with the SA 8000 and ISO 26000 standards, which systematise knowledge on corporate social responsibility.
InPost S.A. is the largest independent postal operator, operating on the market since 2006 as part of the Integer.pl Capital Group and the only entity of its kind operating on a nationwide scale. It has been listed on the WSE since October 2015. It is the only private postal operator with at least one permanent postal outlet in every urban and urban-rural municipality. InPost - as the only volsce operator - has an integrated offer including postal, courier and parcel services. Thanks to the conclusion of a strategic cooperation agreement on the delivery of products ordered online by Allegro and InPost, e-tailers are able to take advantage of the Allegro Parcel Machines InPost, Allegro Polecony InPost oraz Allegro Courier InPost. In all of these options, customers are guaranteed the possibility of returning the ordered product free of charge. On the other hand, at the end of 2015, InPost expanded the range of services it provides with multi-channel delivery, i.e. the Dynamic Parcel Redirection System. This is a solution dedicated to the category of courier parcels, which can be used by all customers wishing to collect their parcel at a selected InPost Parcel Machine® or one of the Customer Service Points instead of waiting at an agreed location for an InPost employee.
In addition, InPost - in collaboration with logistics platform Sheepla - has introduced InPost Cross Border international deliveries. This is another element of InPost's integrated offer, which includes postal, courier and parcel services. The InPost Cross Border service, with the option of delivery to a specified address, now enables parcels to be sent from Poland to one of 15 countries in Europe: Austria, Belgium, the Czech Republic, Denmark, Finland, France, Spain, the Netherlands, lreland, Germany, Portugal, Slovakia, Sweden, the UK and Italy. However, in the Czech Republic and Slovakia, InPost also delivers parcels to Paczkomaty® InPost. The range of countries covered by the service will be systematically expanded. InPost is also planning to launch a similar service in other European countries.
