InPost uses artificial intelligence for customer service
6 December 2017
All you need to do is type 'InPost - Parcel Machines' in Messenger, courier " and ask a question, e.g. "What is the status of shipment no...?", "Where is the nearest Parcel Machine?" to receive an immediate answer generated by a self-learning chatbot.
Soon, via this tool, it will not only be possible to check the status of a parcel, but also to send a parcel at the nearest Parcelcels®, all just by using a smartphone with an installed communicator.
"The use of artificial intelligence is a disruptive change. We simplify and reduce the use of logistics services to the level of a smartphone window in line with the philosophy: to be as close to the customer as possible. We try to meet our customers' expectations, even in the hectic pre-Christmas period. We were the first to introduce some solutions that were later copied by our competitors. Even now, users of Paczkomat® and courier services cannot imagine that we could function without a BOK operating on Facebook. We try to communicate as openly as possible with our customers. The introduction of artificial intelligence into the service will allow us to get real-time responses to queries directed to us." - said Rafał Brzoska, founder and CEO of Integer.pl Group, owner of the InPost brand.
