As many as 63% of online shoppers use InPost services

InPost the most popular logistics company in Poland

According to a survey by Kantar Polska [1] Internet shoppers declare that they most often use the services offered by InPost. The indication of 63% of respondents is the highest result among all logistics companies operating in Poland. InPost is the second most recognisable courier company in Poland - as many as 92% of consumers know the InPost brand, with 55% indicating it spontaneously. InPost also received the highest NPS score among all couriers - that is, the consumer satisfaction and brand recommendation index.

Use of logistics companies:

"InPost is rated better than its competitors in terms of most of the brand image elements surveyed. Compared to the October 2018 measurement, InPost saw an increase in ratings for most image aspects. We are rated best especially in areas related to innovation, the introduction of new solutions, as well as the attractiveness and flexibility of the offer and the simplicity and convenience of the service. InPost also achieved the highest NPS score among all couriers. This shows that our commitment and hard work is paying off - even if we make mistakes, we try to eliminate them as quickly as possible. We are innovative and our couriers have the best tools on the market to deliver the service quickly and efficiently." - Rafał Brzoska, CEO of InPost, said.

This year, InPost has released a new mobile app for iOS and Android phones. Within the app, users can take advantage of services free of charge, which include status and tracking of parcels, additional notifications, pick-up or cash on delivery.

In addition, InPost, as part of its collaboration with ZEBRA Technologies, equipped its 3,800 field staff with Zebra TC56 touchscreen mobile computers. The models, running on Android, enable parcel handling tasks to be carried out faster and more precisely. As a result, InPost's delivery performance has increased by up to 10%.

InPost delivered more than 86 million parcels in 2018, 52.5% more than the year before. Deliveries via Parcel Machines® increased by 56.3%, and by Courier InPost by 45.5%.

In September 2018, InPost and KKR, a US investment firm, reached an agreement guaranteeing €125 million in financing for InPost over a period of 5.5 years. In addition, Advent International i InPost will invest up to PLN 250 million in 2018 in parcel infrastructure and the development of courier services.

According to the Gemius E-commerce in Poland 2018 report:

• InPost parcel machines are the second most popular form of delivery for online purchases, after courier deliveries, indicated by as many as 48% of respondents
• InPost Kurier maintained last year's third place among the most popular courier companies in Poland. It overtook, among others, Pocztex (Poczta Polska) and global giants such as GLS, UPS and FedEx. InPost's courier services recorded a 4 percentage point increase in indications compared to 2017, which is quite an achievement in such a competitive market

The percentage of people who are motivated to shop online thanks to the possibility of delivery by Parcel Machines® is also increasing - it is now 55% (a year-on-year increase of 5 percentage points). .

In 2018, InPost realised:

• over 86 million deliveries, an increase of 52.5% year-on-year

• 56.3% year-on-year increase in the volume of shipments to Parcel Machines® InPost
• 45.5% year-on-year increase in InPost courier parcel volumes
• During the Christmas peak, increases in the volume of deliveries to Parcel Machines® exceeded 92%.

InPost records one of the highest NPS customer satisfaction rates (January 2019, survey sent to customers after service):

• InPost courier: 70.81 /N=4512/
• Paczkomaty® InPost: 81,5 /N=13278/

[1] CAWI survey of a representative sample of internet users who shop online, N=1001, April 2019