The shipment was lost, am I entitled to compensation?
In the event of a shipment being lost, you can apply for compensation.
Please file an official complaint using this form. The notification will be sent to our Complaint Department, which will consider the submitted application.
Charged according to your mobile plan
Helpline+48 722 444 000 +48 746 600 000
monday – friday 7:00–22:00
sundays 8:00–18:00 (Parcel Lockers only)
holidays 8:00–16:00 (Parcel Lockers only)