Complaints

Did your parcel arrive too late or in poor condition? Parcel locker not working? If you have any objections to our work, file a complaint. We will try to solve your problem as soon as possible! Remember that you can also draw up an electronic damage report, which may be helpful in considering the complaint. You can prepare the E-Protocol at this address: https://inpost.pl/en/protocol

Make a complaint

Tell us who you are
Contact details
Data of the shipment the complaint is concerned with
Please provide 24-digit number of the shipment or 10-digit return code (code obtained from szybkiezwroty.pl or Allegro site).
Date sent
Complaint details
Attachments
If you have evidence associated with the complaint, you can attach it here.
Maximum attachment size cannot exceed 3MB. The name cannot include spaces or Polish characters.
Maximum attachment size cannot exceed 3MB. The name cannot include spaces or Polish characters.
Maximum attachment size cannot exceed 3MB. The name cannot include spaces or Polish characters.
Administrator of your data will be InPost sp. z o.o. Your personal data will be used to process your complaint and may also be used for the purposes of statistical analysis, as well as to process claims and defend from claims. With your agreement they may also be used for marketing purposes, including profiling.
A list of services provided by InPost sp. z o.o., as well as detailed information about processing personal data, including your rights, can be found in the Privacy Policy

There are other ways to make a complaint

By phone
Contact the InPost helpline by calling:
746 600 000
722 444 000
Send a letter
Write to us at Dział Reklamacji, InPost S.A., ul. Wielicka 28, 30-552 Kraków

Help

How can I file a complaint?

You can file a complaint in three ways:

  • via the form on the Complaints website
  • by calling the InPost Helpline at 722 444 000 or 746 600 000
  • by mail to the following address: InPost sp. z o.o., ul. Wielicka 28, 30-552 Kraków, addressed to Dział Reklamacji.

Find out more

What happens if a package is damaged or stolen?

If your shipment has been damaged or stolen, contact our Helpline immediately at 722 444 000 or 746 600 000.

Find out more

The shipment was lost, am I entitled to compensation?

In the event of a shipment being lost, you can apply for compensation.

Find out more