How can I file a complaint?

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You can file a complaint in three ways:

  • via the form on the Complaints website
  • by calling the InPost Helpline at 722 444 000 or 746 600 000
  • by mail to the following address: InPost sp. z o.o., ul. Pana Tadeusza 4, 30-727 Kraków, addressed to Dział Reklamacji.

The complaint may be submitted within 12 months from the date of sending the parcel. 

You will receive an answer within up to 30 calendar days from submitting the complaint in accordance with applicable regulations. If the complaint is rejected, the claimant has 14 days to appeal against this decision. Decision on the appeal will be made within up to 30 calendar days.

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+48 722 444 000 +48 746 600 000

Available on
monday – friday 7:00–22:00
saturday 8:00–20:00
sundays 8:00–18:00 (Parcel Lockers only)
holidays 8:00–16:00 (Parcel Lockers only)

Correspondence address
NIP: 6793108059
InPost sp. z o.o.
ul. Pana Tadeusza 4, 30-727 Kraków

Warsaw Office
ul. Czerniakowska 87A, 00-718 Warszawa