Already 25% of InPost courier shipments are redirected to an InPost Easypack® or Customer Service Point

A recipient who wants to redirect a parcel - because, for example, due to a change of plans, he or she cannot meet the courier - must provide his or her phone number and e-mail address when placing an order in an online shop, and the sender should complete the delivery form with the exact dimensions of the parcel. InPost's data shows that a quarter of courier deliveries of parcels meeting these conditions were redirected in this way, which proves the popularity and demand for convenient integrated services including courier delivery, collection at an InPost Paczkomat® or Customer Service Point. The new option has been welcomed by consumers who value flexibility and who are looking for a wide range of services from a single logistics operator.

Parcel redirection

In order to modify the reception method, the following criteria must be met:

• The customer provided his telephone number and email address;
• The weight of the parcel does not exceed 20 kg and the dimensions are suitable for a parcel box;
• No acknowledgement of receipt is required.

"We are pleased to see data confirming the demand for services such as Dynamic Parcel Redirection, which provides our customers with a convenient way to receive their ordered goods. The wide range of logistics services provided and the possibility for the recipient to modify the delivery channel in real time are the most important aspects of our integrated, unique offering. The implementation of multi-channel delivery of goods is one of InPost's key objectives and, in my opinion, it is in this direction that the entire logistics sector will be heading,' comments Sebastian Anioł, CEO of InPost S.A.

According to a consumer survey conducted by InPost, as many as 93% of users of the new courier service rated it good or very good. Among the key issues influencing the evaluation of the solution, consumers most often indicated speed, timeliness and level of service courier .

The company provides courier services for individual and business customers. Next-day delivery and attractive service prices - combined with Paczkomaty® InPost, the largest network of over 7,000 points - is the only offer in Poland providing a comprehensive and complementary range of domestic and international logistics services 'under one roof'. In addition, InPost courier deliveries were also implemented on the Allegro platform in November 2015. The cooperation between the two companies includes providing e-customers with the best logistics services for goods ordered online. Allegro's dedicated InPost services - in addition to courier services - also include deliveries to InPost Parcel Machines® and based on registered letters. As part of the delivery, customers are guaranteed, among other things, free return of goods.