Breaking the monopoly benefits the postal services market

According to a survey conducted by MillwardBrown, as many as 59% of Poles say that opening the market to private postal operators - as an alternative to Poczta Polska - has had a positive impact on the condition of the sector[1]. . The percentage is even higher in the group of people familiar with InPost, where it is as high as 73%.

„ The regulations governing postal activity in Poland have been a huge barrier to the development of private operators. Only the slow liberalisation of the postal market, which began in 2013, is contributing positively to the increase in the competitiveness of services – both in terms of price and quality. The biggest winners in this situation are all Poles, who are less exposed to the dictates of rising parcel prices and can benefit from modern solutions used in Western Europe. Strengthening healthy competition in the postal market should be a priority for the government and postal regulators ” - says Rafał Brzoska, CEO of the Integer.pl Group, owner of InPost, Poland's largest private postal operator, providing its services throughout the country.

MillwardBrown's research also indicates that as many as 61% of Poles are familiar with InPost. Detailed analysis shows that the company's popularity is even higher among younger, better educated people and residents of larger cities.

InPost has a network of more than 8,300 customer service points throughout Poland, 76% of which are also open on Saturdays and 8% on Sundays. Every day, more than 10,000 deliverers deliver mail to the doors of residents throughout Poland. Addressees and senders can follow the route of letters on the inpost.pl website.

As many as 96% of customers say that service at InPost outlets is "good" and "very good" - This is according to a consumer survey conducted in the points of the largest private postal operator in Poland[2]. The survey also confirms customer satisfaction with the functioning of the entire InPost POK network in Poland. As many as 76% of respondents believe that they are located "close" or "very close" to their place of residence[3].

In 2014, the number of parcels handled by InPost was around 280 million pieces. Letters and parcels delivered by InPost are sequenced in a state-of-the-art sorting facility that handles up to 1.2 million parcels per day thanks to high-tech sorting equipment.

Poland's largest private postal operator in 2014 carried out contracts for the handling of correspondence for more than 3,000 companies in Poland, both public institutions and private companies.

In December 2014, InPost finalised the acquisition of 100% of the shares in Polska Grupa Pocztowa SA. The companies have integrated their operational structures and the formal acquisition of shares was the final step in the PGP acquisition process. This will increase the potential for InPost to handle correspondence, including public contracts. PGP will, however, remain a separate company and a brand dedicated to business customers requiring advanced postal services. InPost recently won a tender for handling KRUS correspondence valued at almost 23 million PLN. In addition, InPost, together with PGP, has been handling the correspondence of common courts and prosecutors' offices for a year - the two-year contract is worth almost PLN 500 million and covers 100 million parcels.

Thanks to their operational efficiency, InPost and PGP offer customers the highest delivery effectiveness in the market - as much as 75% of registered mail is delivered directly to the addressee (without an advice note). The companies also record a higher on-time delivery of registered mail than the designated operator - 92% for D+3 letters and 97.5% for D+5 letters.