As many as 5,000 new drop boxes for rural residents

Free drop box

The campaign will run until 31 May or until stocks last. A free box can be obtained by a person living in a rural area who certifies the lack of a private letterbox and completes an application form and submits it to a Customer Service Point or an InPost delivery person. Letterboxes awarded under the Action will be delivered at InPost's expense within 30 days from the date of positive verification of the application.

"InPost's priority is efficiency, however the lack of a letterbox often makes this very difficult. Instead of referring the matter to the enforcement authorities and thus exposing customers to fines - InPost will distribute letterboxes free of charge. In this way, we will help Poles to comply with the regulations that apply to them, increasing the security of their correspondence." - says Sebastian Anioł, CEO of InPost.

Furthermore, in April 2015, InPost signed a contract with Poczta Polska for paid access to postal infrastructure. Its key element is to provide InPost with access to more than 115,000 box sets, which until now could only be used by Poczta Polska postmen. The agreement will apply throughout the country and is a milestone in the cooperation of postal and courier operators in Poland. Thanks to the agreement, InPost will deliver correspondence to more than 500,000 recipients who do not have a private inbox. The residents of smaller towns and villages will benefit most from the cooperation. The agreement signed between the operators will allow them to receive InPost's correspondence within the public postal infrastructure they have used so far.

Customer Service Point

InPost has a network of more than 8,300 customer service points throughout Poland, 76% of which are also open on Saturdays and 8% on Sundays. Every day, more than 10,000 deliverers deliver mail to the doors of residents throughout Poland. Addressees and senders can follow the route of letters on the inpost.pl website.

As many as 96% of customers say that service in InPost outlets is "good" and "very good" - this is according to a consumer survey conducted in the outlets of Poland's largest private postal operator1. The survey also confirms customer satisfaction with the functioning of the entire InPost POK network in Poland. As many as 76% of respondents believe that they are located "close" or "very close" to their place of residence. Moreover, the MillwardBrown survey shows that as many as 61% of Poles are familiar with InPost2.

In 2014, the number of parcels handled by InPost was around 280 million pieces. Letters and parcels delivered by InPost are sequenced in a state-of-the-art sorting facility, which handles up to 1.2 million parcels per day thanks to high-tech sorting equipment.

In December 2014, InPost finalised the acquisition of 100% of the shares in Polska Grupa Pocztowa SA. The companies integrated their operational structures and the formal acquisition of the shares was the final stage in the PGP acquisition process. This will increase the potential for InPost to handle correspondence, including public contracts. However, PGP will remain a separate company and a brand dedicated to business customers requiring advanced postal services. Recently, InPost has won tenders to handle the correspondence of the government's Shared Services Centre worth PLN 33 million and KRUS - valued at almost PLN 23 million. In addition, InPost, together with PGP, has been handling the correspondence of common courts and prosecutors' offices for a year - the two-year contract is worth almost PLN 500 million and covers 100 million items.

Thanks to their operational efficiency, InPost and PGP offer customers the highest delivery effectiveness in the market - as much as 75% of registered mail is delivered directly to the addressee (without an advice note). The companies also record a higher on-time delivery of registered mail than the designated operator - 92% for D+3 letters and 97.5% for D+5 letters.