As many as 96% of customers satisfied with InPost services

The statistics also confirm the attractiveness of the company's services in terms of price, with as many as 83% of respondents considering them competitive or very competitive in relation to the offerings of other companies on the market. The research also indicates that customers are satisfied with the accessibility of InPost outlets, with as many as 76% of respondents saying that stationary service points are close or very close to where they live or work.

Quality of InPost services

Customers who took part in the survey rated InPost highly, taking into account all 3 key criteria: the quality of the service, the level of the offer and its price, and the accessibility of the outlets - As many as 86% of respondents gave a positive assessment of the existing cooperation with InPost in the field of postal services.

The research also shows that 96% of customers rate the quality of service at InPost outlets positively, considering it as "very good" or "good". The price of the services offered by the private operator, on the other hand, is 'good' or 'very good' for 83% of respondents.

"We always put our customer's satisfaction first, which is why we take the results of this type of survey very seriously. The figures do not lie and show the strengths and weaknesses of the company. We are pleased to receive such an excellent opinion from people who are already using our services, because the real art is not only to win the customer, but to convince them in the long term that it is our offer that is best for them. The results of the surveys clearly indicate that we are meeting the expectations of consumers and that we are moving in the right direction by focusing on the intensive development of our branch network and the bold implementation of innovative postal solutions, such as the Electronic Confirmation of Delivery." comments Rafał Brzoska, CEO of Integer.pl Group, to which InPost belongs.

The survey also confirms customer satisfaction with the functioning of the entire InPost POK network in Poland. As many as 76% of respondents believe that they are "close" or "very close" to their place of residence (in the case of business services, the accessibility criterion was measured by the distance of the POK from the workplace). In addition, 72% of respondents said that the facilities are 'well' or 'very well' signposted. On the other hand, nearly ¾ of respondents (74%) are satisfied with the additional services provided by InPost.

InPost has a network of more than 8,300 customer service points throughout Poland, 76% of which are also open on Saturdays and 8% on Sundays. Every day, more than 10,000 deliverers deliver mail to the doors of residents throughout Poland. Addressees and senders can follow the route of letters at inpost.pl .

In 2013, the number of parcels handled by InPost was around 240 million pieces, while in 2014 this level rose to 300 million pieces. Letters and parcels delivered by InPost are sequenced in a modern 10,000 m2 sorting facility, which handles up to 1.2 million parcels per day thanks to ultra-modern sorters.

InPost in Allegro

In addition, in November InPost entered into an agreement with Allegro for strategic cooperation in the delivery of products ordered online. Now, in the shipping options, each e-tailer can add new options: Allegro PaczkomatyÒ InPost (PLN 7.99) and Allegro Polecony InPost (PLN 3.94). This will be the cheapest form of delivery available - for both registered letter and parcel. In each of these options, customers are guaranteed a free return of the purchased goods.

In December 2014, in turn, InPost finalised the acquisition of 100% of the shares in Polska Grupa Pocztowa SA. The companies integrated their operational structures and the formal acquisition of the shares was the final stage in the PGP acquisition process. This will increase the potential for InPost to handle correspondence, including public contracts. However, PGP will remain a separate company and a brand dedicated to business customers requiring advanced postal services. Recently, InPost has won tenders to handle the correspondence of the government's Shared Services Centre worth PLN 33 million and KRUS - valued at almost PLN 23 million. In addition, InPost, together with PGP, has been handling the correspondence of common courts and prosecutors' offices for a year - the two-year contract is worth almost PLN 500 million and covers 100 million items.

InPost and PGP offer attractive prices for postal services - up to 40% lower than the competition - and the highest delivery efficiency in the market - as much as 75% of registered mail is delivered directly to the addressee (without an advice note). The companies also record a higher on-time delivery of registered mail than the designated operator - 92% for D+3 letters and 97.5% for D+5 letters.

Integer.pl Group, which includes InPost and PGP, is considered one of the biggest innovators in the Polish postal sector: thanks to the introduction of EPO (Electronic Receipt of Undelivery), the company has significantly improved the handling of parcels. This solution, which is being used increasingly often in the world, has many advantages: it is practical (information about receipt is made available to the sender in real time), ecological (thanks to the elimination of paper) and economical (the electronic version is cheaper than the paper one, in addition, recording and storing are simpler).