Parcel kiosks® InPost logistic partner for LG service centre in the UK

LG Electronics has launched a partnership in the UK with InPost UK , operator of the Paczkomat® network, through which the group's customers can receive and send mobile devices for service. Customers have more than 1,100 devices at their disposal, available 24 hours a day in convenient locations.

This is another partnership agreement signed by a British company InPost . In recent weeks, InPost has announced the signing of an agreement with Holland & Barret - one of the largest representatives of the dietary supplement industry and with the company Decathlon specialising in sports equipment. In the French market, meanwhile, at the beginning of July InPost signed a strategic agreement with the E.Leclerc supermarket chain, the leader in the country's distribution sector.

The agreement signed with LG Electronics will help the company to streamline its equipment warranty repair procedures. Easy shipping and collection of repaired appliances has been made possible thanks to InPost's network of convenient and automated Parcel Machines®. These are located throughout the UK in safe and frequently used locations such as petrol stations and supermarkets.

Ian Caminsky, CEO of InPost UK, highlights that the partnership with LG is a great example of how two leading brands can work together to increase the value of their services to customers. - "The service of collecting and sending serviceable equipment via Parcel Machines® supports LG's offering and increases customer satisfaction with the quality of the service. We use our mobile devices almost all the time so any damage to them that requires more repair is an unpleasant experience for customers. Each additional day adds to the discomfort - fortunately for LG customers, InPost Parcel Machines® reduce the time of transport to the service and waiting for the repaired phone. They allow LG to turn an unpleasant experience into a positive one by surprising customers with the quality, speed and convenience of its service. Customers can pick up their phone from one of the more than 1,100 Parcel Machines®, which are available around the clock.

Thanks to the cooperation with InPost, LG device users will forget about queues at post offices and missed calls courier services . Customers are completely free to choose where to send/receive the parcel, and can select the place and time that suits them best. When a device sent for repair is picked up by service personnel and later repaired, their owners receive an individual barcode via SMS or e-mail so that only they can receive the shipment. No one else has access to it. With the code for the box in the Paczkomat®, they can choose a convenient time to collect their parcel, also 24/7.