Pick-up at a Parcel Machine, or what are Mobile Parcel Machines?

During the months of November and December, please pay very close attention to the messages we send you. This is because some of them may differ from those you have received from us so far. " Your parcel is waiting AT THE PARcel Machine " - Messages with such content mean that your parcel will be delivered to a so-called Mobile Parcel Machine. Is it necessary to be afraid? Not at all!

What is a Mobile Parcel Machine?

This is a solution that allows us to hand over your parcel even if the destination parcel machine is overcrowded, which can happen during this hectic festive period (i.e. when there is a shortage of free boxes). A mobile Parcel Machine is a courier who waits in a specially marked van parked near a 'regular' Parcel Machine. Such a courier issues parcels to recipients on the basis of data that enable the parcel to be collected at a traditional Parcel Post Office. When collecting the parcel, it is therefore necessary to enter the telephone number and the collection code, which we have previously sent by SMS/e-mail.

Picking up your parcel from a Mobile Parcel Machine is quick and just as easy as with a traditional Parcel Machine!

Where to look for Mobile Parcel Machines?

Mobile parcel machines (courier trucks) in most cases will be waiting for you near the parcel machines. If you have trouble finding the Mobile Parcel Machine, walk up to the stationary machine and check which direction the arrow is pointing. Follow her to collect your Parcel :-)

Remember to keep track of the messages we send you. This way you will know whether your parcel is in a stationary Parcel Machine or a Mobile Parcel Machine.

How do I collect a parcel from a Mobile Parcel Machine?

You can pick up your parcel very easily. All you need to do is give our courier your phone number, and the last few digits of your delivery number.

Important! If a box space becomes available during the day, we will move your parcel to a Parcel Machine. This way our courier distributes more packages to more people, and you pick up your parcel easily and conveniently as before. If such a change is to take place, we will inform you in subsequent emails and SMS messages.

Additional questions? We're in a hurry to answer them!

What is the maximum storage time for a parcel in a Mobile Parcel Machine?

The time until which you can collect your Parcel from the Mobile Parcel Machine is given in the text message and email.

I didn't pick up/receive the package on time. What to do?

No need to worry! The Mobile Parcel Machine is a unique solution. Above all, we aim to deliver all parcels to stationary Parcel Machines. So if you haven't managed to get a particular day to collect your parcel from the Mobile Parcel Machine, we will attempt to deliver your parcel again the following day. In the first instance, we will try to deliver it to a stationary Parcel Machine and, if this fails due to further overcrowding of the machine, we will retransfer it to the Mobile Parcel Machine. . We will inform you of where you will be able to pick up your parcel via subsequent text messages and emails.

How do I pay for cash on delivery?

Cash on delivery parcels will only be delivered to Parcel Machines. And at Stationary Parcel Machines you will be able to pay for your cash on delivery parcel - as usual - using your payment card.