What do you do when you have to leave and are waiting for a courier?

Life writes all sorts of scenarios. Sometimes plans change at an alarming rate, one minute we have to do one thing and the next it turns out that you have to be at the other end of town. That's why it's a good idea to be prepared for every eventuality, especially when you're waiting for the courier to arrive with your parcel. Thanks to our service, you can redirect your parcel to a place that is convenient for you.

Solution 1: Order a courier to work

You have just realised that courier will come to you during your working hours? You probably work from 8am to 4pm, as does the delivery man, and you won't be able to pick up your parcel. That's why more and more people are redirecting the courier to their workplace. To do this, simply enter your address and company name when completing the details for your courier delivery. It is also a good idea to include the room number where your office is located. Remember that you can also accept the package at the reception desk. When ordering a courier, write a request in the comments for the delivery man to call you when he is on site. This way, you will be able to pick up your parcel quickly and efficiently without neglecting your business duties.

While most employers don't mind accepting private parcels during working hours, it's a good idea to exercise restraint in this regard. Don't order bulky items to the office, the size of which may in any way inconvenience other people. If you frequently shop online, picking up your parcels from an InPost parcel machine will prove to be a good option. The large number of points and their convenient location means that you will be able to accept the package on your way home from work.

Solution 2: Redirect your package

Redirecting a parcel is an option for people who have ordered a parcel but for various reasons cannot receive it. Instead of worrying and looking for alternative solutions, you can change the place of its delivery. Here we offer our reliable network of Paczkomat InPost 24/7 machines, as well as Parcel Service Point. As part of the services we offer, you will also redirect your parcel to your neighbour.

Under what other circumstances can I divert an InPost parcel?

Changing the delivery location will also work well if your package is already on its way, but the boxes at your chosen Parcel Machine are occupied. Under normal circumstances, this can slightly delay the arrival of your parcel. All you need to do now is find another collection point in your area and send your parcel there. This way, you can pick up the item you ordered while running other errands. Sometimes we will send you a notification. In order to deliver your parcel as quickly as possible, we will warn you about the possibility of overfilling and possible solutions (i.e. redirecting the parcel).

Advantages of redirecting an InPost parcel to another Parcel Machine

Redirecting your expected parcel gives you total control over your delivery. You don't have to give up on your online shopping if you're not sure where to pick up your package in the next few days. If necessary, you can quickly and easily change its delivery address. So don't be afraid of sudden trips. It is worth knowing that the service is completely free of charge and can be used by all individual customers.

How do I redirect a courier parcel?

The fastest way to forward a courier parcel is via InPost applications Mobile. In the tracking list or in the shipment details, click on the "Redirect" button next to the courier package of your choice and then select your new preferred delivery option. Don't have the app? Dynamic Redirection is still possible. You will receive an email and/or SMS from us containing a unique link that will take you to a special page where you redirect your courier parcel. Please note that redirection is only possible for courier parcels that have already set out. A parcel can only be redirected if it has not yet been delivered or cancelled and has the dimensions and weight indicated. The place of redirection (Parcel Machine, Parcel Point or neighbour's address) must be within a maximum radius of 10 km of the original place of delivery.

What happens to an unclaimed parcel?

It is very common for customers to send emails regarding their inability to collect a parcel from a courier. In the messages they ask about the consequences of such actions and possible ways to solve the problem. The practices of individual carriers in the absence of the sender vary. Some leave a delivery notification, others try to redeliver the parcel. Failure to contact the recipient usually results in the parcel being returned to its addressee.

In accordance with our terms and conditions, a parcel delivered to an InPost device is in the box for 48 h. It is then returned back to the sender.