Courier company - how to choose the best one?
12 October 2019
The dynamic development of e-commerce has made it more and more frequent and willing to shop online. For this reason, we need a courier service that is up to scratch - a company that can deliver the ordered goods safely and quickly. There is a lot of competition on the market today and the choice is really wide. However, before deciding on a particular offer, it is worth finding out how to choose the best courier company so as not to expose yourself to all sorts of unpleasantness. 
The courier services market in Poland
Nowadays, it is the e-commerce sector that sets the standard for the logistics and postal industry. Receiving a parcel the same day has become a reality and customers' expectations are increasingly high. Market courier services is climbing brilliantly and this trend will continue for the next few years. The number of parcels delivered is increasing year on year, which is quite a challenge for couriers.
When buying all kinds of products online, we pay the most attention to time, cost and speed of delivery. For this reason, choosing the right courier company is very important. We need one that is reliable and professional, making online shopping an even greater pleasure. On the surface, it might seem that the offers of the various couriers are similar, but it is only after using a particular courier service we are able to assess our level of satisfaction - not infrequently after encountering many shortcomings, costing us nerves and unnecessary stress. 
Courier company - essential elements
What really counts in the functioning of courier companies from a customer perspective? Everyone certainly expects:
- reliable, high-quality service and comfort - these aspects will be noticeable above all at the sending stage;
- short delivery times - the long wait for an order causes real frustration, especially if we need the purchased product immediately;
- safety and quality - we want to make sure that courier service will arrive without any damage in impeccable condition. A professional courier company cannot afford to damage the packaging and the contents of the package itself during transport;
- low price - expensive delivery can be an effective deterrent to online shopping, we love to take advantage of the free postage option or pay very little for delivery.
How do I choose the best courier company?
On the market courier services there is a lot of competition. Carriers are improving their offers to attract more customers. Couriers cannot afford to be late and disrespectful to customers, as they would quickly become irrelevant in the industry. What to look for when choosing courier company ? Let's find out!
- Low cost - high satisfaction. To decide on a particular carrier, it is best to start your search by checking the price of parcel shipping. Of course, you should bear in mind that the final amount depends on the size of the parcel, as well as its weight. For this reason, you need to carefully scrutinise the price list and choose the best option for you. At InPost, we are committed to offering attractive prices to our customers. The demand for our courier services is growing, which is why we have reduced the cost of parcels. For sending a parcel via Parcel Manager to a Parcel Machine, customers will pay only PLN 11.99 gross for an A-size parcel (with maximum dimensions of 80 X 380 X 640 mm and maximum weight up to 25 kg).
- Efficient communication with the courier . Another important issue is ongoing contact with the delivery driver. Sometimes an employee of a given company does not contact the recipient at all and arrives at a time of his or her own choosing. In such a situation, we may not be able to collect the parcel because we simply won't be at home. In this case, you will have to go to one of the company's branches to pick it up. Receiving notifications about the current status of the parcel or being able to check where it is definitely makes the whole process more efficient.
- Additional parcel delivery options . Delivery by courier will not always be optimal for us. What should you do in such a situation? It is certainly worth betting on a courier company that offers various parcel delivery options. At InPost, we recommend our customers convenient Paczkomaty - the process of sending or receiving parcels there is really easy. All you have to do is log in to the Parcel Manager website or complete the shipment directly at the machine - it only takes a few moments.
InPost the best courier company in 2019 - we're proud!
We know very well that it is worth trusting a carrier that can boast positive reviews. We are extremely proud that in a survey conducted by the Polish Institute for Quality Research (PIBJA), online shoppers gave InPost the highest rating! We earned the highest marks for:
- courtesy of staff,
- low costs,
- excellent telephone contact,
- innovation of applied solutions,
- no damage to the packaging or to the consignment itself,
- satisfactory waiting time for the package,
- delivery to the correct address.
The award motivates us to continue our efforts and to introduce further modern courier services . You can read more here: https://inpost.pl/aktualnosci-inpost-najlepsza-firma-kurierska-2019
